Shipping Policy – Arbwe Platform

This Shipping Policy outlines how shipping and delivery processes are handled between buyers and suppliers on Arbwe, operated by Arbwe Global for Trade, Supplies & Factory Management. As Arbwe operates strictly as a B2B intermediary, all shipping responsibilities lie entirely with the buyer and supplier.

1. Arbwe’s Role in Shipping

Arbwe does not provide shipping services. The platform only:

• Connects buyers with manufacturers
• Facilitates communication and RFQ requests
• Displays supplier shipping terms

2. Supplier Responsibilities

Suppliers are fully responsible for:

• Providing clear shipping terms
• Choosing a reliable shipping carrier
• Proper packaging and product protection
• Providing tracking information
• Meeting agreed delivery timelines

3. Buyer Responsibilities

• Reviewing shipping terms before ordering
• Paying shipping fees, taxes, and customs
• Receiving the shipment at the agreed address
• Notifying the supplier of any shipment issues

4. Available Shipping Methods

Shipping methods may include:

• Sea freight
• Air freight
• Land transportation
• Express couriers (DHL, FedEx, Aramex...)

5. Shipping & Delivery Time

• Supplier and buyer countries
• Shipping method selected
• Order size and MOQ
• Product weight and dimensions
• Local customs procedures

6. Shipping Issues

If any shipping issues occur, such as:

• Delays
• Lost shipments
• Damaged goods
• Incomplete deliveries

Buyers must contact the supplier or shipping company directly. Arbwe holds no responsibility for these issues.

7. Disclaimer of Liability

• The platform does not control shipping or delivery
• Arbwe is not part of shipping disputes
• No insurance is provided by the platform
• All responsibility lies with the supplier and buyer

8. Governing Law

This Shipping Policy is governed by the laws of the Arab Republic of Egypt. Cairo Courts have exclusive jurisdiction over disputes.

9. Final Provisions

Arbwe may update this policy at any time without notice. Continued use of the platform indicates acceptance of new updates.